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Last Updated: October 14, 2025
1. Introduction
Welcome to Bibcot ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bibcot.com and use our software solutions and chatbot services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or request information about our services
- Contact us for support, inquiries, or consultations
- Subscribe to our newsletter or marketing communications
- Use our AI chatbot services or software solutions
- Purchase our software products or services
- Participate in surveys, contests, or promotional activities
2.2 Automatically Collected Information
We automatically collect certain information when you visit our website, including:
- IP address, browser type, and operating system information
- Device information and unique device identifiers
- Website usage data, pages visited, and navigation patterns
- Referral URLs and search terms used to find our website
- Date and time of your visits and session duration
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and maintaining our software solutions and chatbot services
- Processing transactions and managing customer accounts
- Communicating with you about our services, updates, and support
- Personalizing your experience and improving our services
- Conducting research and analytics to enhance our offerings
- Sending marketing communications (with your consent)
- Ensuring security and preventing fraud or abuse
- Complying with legal obligations and protecting our rights
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist us in operating our business
- When required by law, legal process, or government request
- To protect our rights, property, or safety, or that of our users
- In connection with a business merger, acquisition, or sale
- With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
- Secure development practices and code reviews
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it using industry-standard methods.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access and obtain a copy of your personal data
- Right to rectify inaccurate or incomplete information
- Right to erasure ("right to be forgotten") under certain circumstances
- Right to restrict or object to processing of your data
- Right to data portability and to receive your data in a structured format
- Right to withdraw consent for processing based on consent
- Right to lodge a complaint with a supervisory authority
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve our services and user experience
- Provide targeted content and advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.
9. Third-Party Links and Services
Our website may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly and notify the appropriate authorities if required.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by competent data protection authorities
- Certification schemes and codes of conduct
12. Business Communications
If you engage our services for business purposes, we may process additional information related to:
- Project requirements and specifications
- Business communications and collaboration
- Service delivery and support
- Billing and payment processing
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (if applicable)
- Providing notice through our services
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: